How can we help?

Answers to common questions are below. Can't find yours? Email us at support@placie.net — a real person reads every message.

How do invites work?

Someone you know sends a personal invitation. Open it in Placie, sign in with an email code, and choose whether and how long to share your location. The inviter confirms who accepted before either location is visible. If you chose to share, reopen Placie after approval to begin sending updates and finish location setup. Each invitation connects one person; use a fresh invitation for someone else.

How do I stop sharing my location?

Open “Who can see me” to stop sharing with a person, or stop sharing with everyone. Your phone stops sending updates immediately. If you're offline, Placie retries the stop when it can connect; the previous uploaded location may remain visible until the server confirms. You can also choose temporary sharing, which expires automatically.

Does Placie show my location live, all the time?

Placie shows the latest known location and when the phone actually obtained it. Sending an old location again doesn't make it current. Phones can limit background updates, and Placie makes an older or unavailable location clear. You can still get directions to a last-known location while that person is sharing with you.

Will sharing continue when I close Placie?

Complete background location setup in the app. On iPhone, allow “Always” location access; on Android, allow background location and check the location service notification. Placie shows when setup still needs attention. Your phone's power and connectivity settings can affect updates.

Will Placie drain my battery?

Location sharing uses battery. Placie adjusts location updates for background use and stops uploading when you have no active sharing recipients. Actual battery use depends on your phone, settings, movement, and connection.

Which phones does Placie work on?

iPhone and Android work together. Connect with a person directly, regardless of which phone they use.

Who can see my location?

The people listed in “Who can see me” have your permission. Receiving someone's location doesn't automatically share yours. You can stop access for individual people. Older group invitations need to be replaced with a new personal invitation. Changing the person you look at never changes who can see you.

How do arrival and departure alerts work?

Choose a person, a place, and an arrival or departure alert. That person must approve the alert while sharing with you. It fires once after Placie observes a fresh location crossing the place's boundary. Stopping sharing or letting it expire prevents further alerts; poor GPS accuracy can delay an alert.

How do I delete my account?

Open Settings on iPhone or your account menu on Android and choose "Delete account." After you confirm and the server completes the request, your account data is removed from the active service. Security logs and backups have separate retention. If you can't get into the app, email support@placie.net from the address on your account and we'll take care of it. Full details are on the Delete account page.

How do I sign in?

Enter your account's email address and use the sign-in code sent to that inbox. The latest code works once and expires after 10 minutes. Check your junk folder if it hasn't arrived, or request a new code. Existing password accounts can use the same email address without creating another account.

Still stuck?

Write to support@placie.net and tell us what happened. We'll get back to you as soon as we can.